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Right of withdrawal

The right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason.

During this period you can do with the product what is reasonably necessary to assess the product. You are allowed to try out the product as you would in a physical store. You can remove the product from the package, unless the package contains a seal in the case of CDs, DVDs, Blu-Ray discs or software.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, have received the product.

If you have ordered several goods with different delivery times in one order, the withdrawal period will expire 14 days after the day on which you received the last product or part.

Once you have agreed on a regular delivery of products with us, the withdrawal period will expire 14 days after the day on which you or a third party designated by you physically receive the first product.

In the case of services, the withdrawal period expires 14 days after the conclusion of the agreement.

To make use of your right of withdrawal, we request that you use our digital model form via this return form (PDF). If you use this option, we will immediately send you a confirmation of receipt by e-mail. You must return the products within 14 days of sending the model form.

We request that you return the product in the original packaging as much as possible. A value reduction will take place for incomplete or damaged products.


Refund

After you have made use of your right of withdrawal, you will receive all payments, including any delivery costs for the return shipment, within fourteen days. 

You pay the costs for the return shipment yourself. 


Exclusion of the right of withdrawal

The right of withdrawal is excluded for:

  • For products that cannot be returned after opening due to hygienic reasons, such as in-ear headsets and earplugs.
  • CDs, DVDs, Blu-Ray discs or software whose seal has been broken.
  • Opened consumables such as ink and toners.
  • Gift vouchers or vouchers.
  • Repairs.
  • Items are custom made especially for you.
  • Items that have been specially ordered cannot be returned unless there is a consumer purchase at a distance.